Click if you're still having problems getting WREX on your TV - WREX.com – Rockford’s News Leader

Click if you're still having problems getting WREX on your TV

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As part of the switch, WREX changed its digital channel from UHF 54 to digital channel VHF 13. So now to receive WREX-DT's new digital channel you may have to take several steps to restore reception.

STEP 1

All antennas, whether indoor or outdoor, must be a VHF/UHF type. For optimum performance an outdoor antenna works the best. An indoor antenna may have to be re-positioned by moving it around and changing the height or by placing the antenna by an exterior wall or window.

You can get more antenna help at this website: Antenna Web

STEP 2

Perform a channel "auto scan" of all set top boxes and digital TV's. Consult the owner's manual for the digital-to-analog converter box or digital television for detailed instructions on how to perform a channel auto scan for your device. This will enable reception for most viewers, if not, see step 3.

STEP 3

Perform a factory reset/default. Consult the owner's manual for detailed instructions on how to perform a factory reset/default on your device. It may ask for a pass code or pin #, or enter 0000 if one has not been assigned to continue the reset. Then perform another channel auto scan.

If you have any questions call:

WREX: 815-335-2213

AARP DTV Hotline: 1-877-698-8068

Quest Custom Audio and Video: 815-877-5400

FCC Call Center: 1-888-CALLFCC (1-888-225-5322)

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Persons with disabilities who need assistance with issues relating to the content of this station's public inspection file should contact Administrative Assistant Trista Truesdale at (815) 335-7856. Questions or concerns relating to the accessibility of the FCC's online public file system should be directed to the FCC at 888-225-5322, at 888-835-5322 (TTY) or at fccinfo@fcc.gov.