This winter's bitter cold means no water for many Rockford residents.
Public Works Director Tim Hanson says the City has received about 90 calls for no water that turned out to be the result of frozen pipes. The City and its contractors have dug up approximately 70 water lines so far to thaw out pipes and restore water service to homes and businesses.
The frigid temperatures mean the frost line is as deep as five feet. Normally, it's around three feet. Water Superintendent Tim Holdeman says the city's water mains and services are usually buried around five-and-a-half to six feet deep, but are sometimes even shallower.
The City is encouraging residents to take the following steps to prevent frozen pipes and water lines: