BBB warns of medical alert system scam - – Rockford’s News Leader

BBB warns of medical alert system scam


The Better Business Bureau is warning area residents of a scam promising free medical alert systems.

The scam involves automated calls from a company calling itself "Emergency Medical Alert Systems," "Senior Safety Alert," "Senior Emergency Care," "Senior Safe Alert," or a similar name. The message tells consumers someone has ordered them a free medical alert system and they just need to confirm shipping instructions. The listener is then instructed to press a button to talk to a customer service representative who asks for the person's credit card and other personal information.

"These automated dialing systems can place tens of thousands of calls a day and the calls appear to target the elderly and disabled" Dennis Horton, director of the Rockford Regional Office of the Better Business Bureau, said. "The calls also claim to be from various well-known medical alert service providers, but the providers say the calls are not originating from them."

The BBB recommends taking the following steps if you receive a call:

  • Hang up - Do not press any buttons or speak
  • If a live person is on the line, ask for the company's physical address - If the representative refuses to give out the address, it is most likely a scam
  • Ask for something to be sent in writing if you are interested
  • Do not respond to offers to opt out of future calls, that lets the caller know it is a working number
  • Do not pay for anything you receive and did not order, even if legal action is threatened, the Federal Trade Commission says you can keep it as a "free gift"
  • Never give out bank or credit card information or your social security number over the phone

If you are listed on the Federal Do Not Call Registry and you receive a call, file a complaint with the Federal Trade Commission at

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