ComEd offering assistance to customers facing disconnection - – Rockford’s News Leader

ComEd offering assistance to customers facing disconnection


Winter is on its way out, leaving warmer temperatures and the end of ComEd's winter moratorium on service disconnections for residential customers.

However, the company has set aside $10 million to help customers in financial hardship and are facing disconnection. The money is part of a five-year plan from the 2011 SmartGrid law to help customers struggling to pay their bills.

"We realize some customers fall on hard times and need assistance with paying their monthly electric bill," Senior Vice President of Customers Operations Val Jensen said. "This is why we want to ensure customers who are in need are aware of the assistance ComEd offers to them during these tough times."

The assistance will be distributed through ComEd's CARE programs, which include:

  • CHAMP (ComEd Helps Active Military Personnel): Provides bill assistance to deployed members of the military and disabled veterans who have fallen behind and reside within the company's Northern Illinois service territory.
  • Residential Special Hardship Program: Supplements state-sponsored programs like LIHEAP. To apply, visit a local LIHEAP Agency.
  • Non-Profit Assistance Programs: Includes all non-profit organizations, including churches.

ComEd customers who have received a service suspension can avoid a disconnection by paying the balance they owe or calling ComEd to go on a payment plan.

For more information on the assistance programs or to enroll, call 1-888-806-2273 or visit

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