Passengers are stranded all over the country including some from Rockford when the airline they flew suspends all flights.
Direct Air flies passengers from RFD to Punta Gorda, Florida. The airline calls the suspension an operational issue. Some reports say the company had trouble paying for fuel.
RFD Director of Government Affairs and Economic Development Mike Dunn says Direct Air and RFD began their relationship four years ago.
Since then the airline has improved its quality of service. Dunn says the suspension was unexpected. In fact two flights are affected already; one which left yesterday and the other which was set to leave Friday. The airport is currently working to get those passengers back to Rockford.
Overall around 3700 passengers on 21 flights will be affected by the decision. Dunn hopes a resolution can be found soon.
"Passengers money that has been charged to the passengers credit cards is being held in an escrow at the Department of Transportation under DirectAir's name. DirectAir does not have access to that money until the flights have been completed."
Mike Palmer was preparing to send his two sons to southwest Florida later this month. Their tickets were purchased in February. Now he and his family wait to see when their refund will be paid forward.
"I don't really know the exact thing yet, what caused this but I'm looking forward to at least getting some kind of communication with the airline and hopefully reimbursement."
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